Getting a negative review is never fun, but how you respond is more important than what the review says. By remaining calm, professional and polite, you can make sure potential customers are NOT turned away. Acknowledge the issue and apologize. By simply saying sorry,...
Business owners, just like you, are struggling to find ways to develop their business, draw in customers, and increase sales. That’s no surprise given the amount of competition out in the world now. However, just because it’s a struggle doesn’t mean that it’s...
Online Reputation Services will rescue you from damaging content on the Internet Do you Google yourself or your business and see negative content about you on the first page of the search results? It could be a negative review about your service, negative content on...
Do you have customer reviews for your business? Based on a report by BrightLocal, getting reviews from your customers can be as simple as asking them. Here are some of the report’s key findings: 1) 7 out of 10 consumers will leave an online review if they’re asked to....
It Doesn’t Matter Why! Unfortunately you can’t please everyone all the time. What is worse is that some people you can’t please at all – ever. The reality is that every business at some point will get a bad review, a negative blog post, or comment. Bad reviews have...
When it comes to business marketing, one of the most important things to consider is your online reputation. Remember that 90 percent of all consumers search the Internet to look for products and services; therefore, what those consumers find online about your...
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