KAFE Local Terms of Service
Here you will find our terms of service, as well as privacy policies as pertains to our website and services.
Payment and Billing
Services are billed monthly under the client’s selected package or an agreed custom scope. Add-on services (such as the Blog & SEO or Review Management add-ons) are billed separately as their own invoice line items. Invoices are issued under Net 30 terms and are due by the date stated on the invoice. Accepted payment methods are listed on each invoice.
Term, renewal & cancellation
Services renew automatically on a month-to-month basis unless a different term is agreed in writing. Either party may cancel with [30] days’ written notice to support@kafedigitalmarketing.com. Service continues, and the client remains responsible for payment, through the end of the then-current billing period.
Refund policy
Fees already invoiced for a completed or in-progress billing period are non-refundable once work for that period has begun — GBP, content, and reputation work is performed continuously through the month rather than delivered as a single finished product. A client who cancels mid-period is not billed for periods after the effective cancellation date, but is not refunded for the period already underway. Setup or onboarding fees, where applicable, are non-refundable once onboarding work has started.
Referral program
Clients may refer new business under KAFE’s Referral Program. Referral rewards are governed by the separate Referral Program terms, including the 3-month qualifying period for a referred client. Rewards are credits toward the referrer’s own invoice only — never paid in cash and never transferable to another client or account.
Performance disclaimer & limitation of liability
KAFE applies current best practices to Google Business Profile optimization, content, SEO, and reputation management, but does not guarantee specific rankings, review counts, traffic, lead volume, or revenue outcomes. Google and other platforms change their algorithms and policies outside KAFE’s control, and a profile may be suspended, demoted, or altered by Google for reasons unrelated to KAFE’s work.
To the fullest extent permitted by law, KAFE’s total liability for any claim arising from these services is limited to the fees the client paid in the [3] months preceding the claim, and KAFE is not liable for indirect, incidental, or consequential damages, including lost profits.
Ownership & intellectual property
Once fully paid, the client owns the specific deliverables created for their account during the billing period in which they were created — blog posts, images, and profile content. KAFE retains the right to reference completed client work, in general terms, in its own portfolio and marketing, unless the client requests otherwise in writing. KAFE retains ownership of its own internal processes, templates, and frameworks used to deliver the service.
Confidentiality & data privacy
KAFE collects the client’s name, business name, contact details, billing information, and any account access needed to perform the services (such as Google Business Profile manager access). This information is used only to deliver, bill, and support the service, and is not sold or shared with third-party marketers. KAFE may use trusted subcontractors or software vendors to help deliver services, bound by confidentiality obligations consistent with this policy.
For full detail, see KAFE’s standalone Privacy Policy, which controls on any point where it differs from this summary.
Termination for Cause
KAFE may suspend or terminate services immediately, without refund, for non-payment, abusive conduct toward KAFE staff, or use of the services for an unlawful purpose.
Changes to these terms
KAFE may update these terms from time to time; the current version is always posted on this page with its effective date below. Continued use of the services after an update constitutes acceptance of the revised terms. Material changes will also be emailed to active clients.
Governing law & contact
These terms are governed by the laws of the State of Pennsylvania, USA without regard to conflict-of-law principles. Questions about these terms can be sent to support@kafedigitalmarketing.com.
Effective date: November 2026